LISTENING TO OUR CUSTOMERS CREATES SHARED OPPORTUNITIES FOR COLLAGEN CASINGS AND GELS
In 2020, Devro undertook several initiatives to provide continuity of supply and communication with customers, including a one-to-one survey on the impact of COVID-19 with senior management in Autumn 2020. Clearly, COVID-19 has incurred higher manufacturing costs along the supply chain, stemming from efficiency losses (labour shortages, social distancing and safety measures) along with higher costs due to PPE, logistics and the disruption of materials and packaging.
New ways of working have created leaner and more efficient businesses and we expect the pursuit of production efficiencies to be one way in which Devro can gain market share by continuing to work closely with our customers, supported by expert technical application of collagen casings and gels. Hand in hand with efficiency, we expect quality control, safety and consistency to be high on the agenda for our customers emerging from this crisis. Together we can help mitigate future risk, capitalise on new opportunities in product and channel diversification and guard against future procurement issues.