Location: Nantong, China
Department: Commercial
Position Type: Fixed-Term Contract

About us:

We are one of the world’s leading manufacturers of collagen products for the food industry. We supply high quality edible films and coatings to over 1,000 customers in more than 100 countries, delivering our purpose of Creating the Added Layer of Value’. Used by customers in the production of a wide variety of sausage and meat products, our aspirations reach beyond our current products and services, and appeal to our natural curiosity to improve what we do.

As a global organisation, we currently employ around 2,000 people spanning the Americas, UK/EMEA and Asia-Pacific regions. We offer careers in research and development, science and food technology, manufacturing and supply chain operations, engineering, sales, and a range of other business support functions. We are always seeking talented people to join the amazing colleagues we have, to keep growing our business.

Our mission is to sustainably utilize technology and biomaterial science-based solutions, to delight our customers. We are a business committed to the pursuit of better. The constant pursuit of what’s next, what’s needed, what’s possible.

About the Role:

The Customer Service Coordinator will assist with the order intake & fulfilment process, administrative & demand planning for the sales team and build a strong rapport with customers.

Responsibilities:

• Coordinates the order intake and fulfillment process, including price, address, credit check.
• Maintains good customer relationships.
• Ensures customer order and sample requests are fulfilled.
• Responds to customer information requests in a timely manner.
• Provides daily sales and inventory analysis.
• Provides administrative and demand planning support.
• Communicates cross-functionally.

About You:

Experience:

• Some sales or customer service experience is desirable

Skills:

• Strong stakeholder communication.
• English written and verbal skills.
• Well organized and detail-oriented.
• Ability to prioritize.
• Able to work independently and as part of team.

Knowledge:

• Order process, demand planning and logistics.
• CRM and MS Office including JDE, Outlook, Excel, Word.

What next?

If this sounds like a role that you would be interested in, then we would love to hear from you. Apply with a copy of your CV to stephen.mcnaughton@saria-foodpharma.com along with a cover letter explaining the key attributes that you could bring to the role.

Please note this is a Direct Search led by Devro.
Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.

Closing Date: 1^st April 2026

*Please note, closing dates are subject to change and, at time of high volume of applications, this may be brought forward.

Equality and diversity at Devro:

We value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background. We expressly welcome applications from people with a wide range of perspectives and experiences. Our goal is to ensure equal opportunities and actively combat discrimination – both in the application process and in everyday working life.