Field Technician

Location: Georgia, US (Remote working)
Package: Competitive with benefits
Position Type: Permanent / full time

About us:

We are one of the world’s leading manufacturers of collagen products for the food industry. We supply high quality edible films and coatings to over 1,000 customers in more than 100 countries, delivering our purpose of ‘Creating the Added Layer of Value’.

Primarily used by customers in the production of a wide variety of sausage and meat products, our aspirations reach way beyond our current products and services, and appeal to our natural curiosity to improve what we do.

As a global organisation, we currently employ around 2,000 people spanning the Americas, UK/EMEA and Asia-Pacific regions. We offer careers in research and development, science and food technology, manufacturing and supply chain operations, engineering, sales, and a range of other business support functions. We are always seeking talented people to join the amazing colleagues we have, to keep growing our business.

Our mission is to sustainably utilise technology and biomaterial science-based solutions, to delight our customers. We are a business committed to the pursuit of better. The constant pursuit of what’s next, what’s needed, what’s possible now, and in the future. Do you want to be part of our journey?

About the role

In this role, you will provide technical support and oversee relationships with a significant snacks manufacturing customer based in Georgia. You will be a vital member of the Americas Commercial team, reporting into the Area Sales Manager where you will collaborate and support internal technical and operational teams at Devro's South Carolina facility to ensure seamless operations and customer satisfaction.

Our long-term vision for this role is to also extend technical expertise to more North American sausage producing customers on the East coast, aiding in optimising production processes, assisting in new product development and addressing quality issues promptly.
If you have previous technical sausage production experience, are highly detail focused with an interest in developing and building relationships, this could be the role for you.

Responsibilities

• Providing detailed and timely field reports when conducting qualifications or responding to quality issues
• Being a strong communicator with customers, Devro R&D, Quality, and Operations teams
• Enable Devro’s casing products to move effectively through the customers’ end-to-end manufacturing processes: recipe formulation, filling and stuffing, cooking, smoking, packing, and storing
• Build and maintain up-to-date technical skills and industry networks to provide this technical value
• Identify and develop new efficiencies and optimizations at existing customers to add value beyond Devro’s casing products
• Identify and develop new business opportunities at existing customers and distributors while providing technical expertise during prospecting with sales colleagues to grow the business
• Proactively provide technical details on customers’ processing capabilities to R&D colleagues and contribute ideas on how to improve Devro’s casing
• Build strong relationships with the strategic customer R&D leads, operators, managers, and maintenance supervisors to provide a best-in-class customer experience to defend and core business
• Be a technical advocate for the customer with the Devro organization, operating in line with strategic priorities set in the three-year sales plan, e.g., a focus on partnership and developmental accounts

About you

• Prior technical experience in sausage production, and preferably with a familiarity of meat casing types
• Previous experience in a similar role and having to travel regularly is essential
• Proficient in assisting and supporting customers with processes, products, equipment, casings, etc
• Extensive customer service and in particular, complaint handling experience
• Excellent critical thinking and analytical skills
• Must be adaptable to changing conditions/environment and can remain focused to achieve deadlines and complete
• Flexible and able to travel when required which will be frequently in this role
• Able to manage own workload and can work well on own and as part of a wider team
• Excellent communication skills and confident in drafting comprehensive technical reports within a timely manner
• Knowledge and familiarity of all meat casing types with an understanding of meat processing equipment, product formulations, and understanding of stuffing and linking equipment
• Knowledge of hanging apparatus, cook/smoke house usage and operation of collating, loading, and packaging equipment
• An understanding of using measuring devices to determine casing sizes, target weights, lengths, diameters etc
• Can confidently request samples suitable for customer requirements

What next?

If this sounds like a role that you would be interested in, then we would love to hear from you. To apply, please email a copy of your CV, along with a cover letter explaining the key attributes that you could bring to the role.

Email address for applications: recruitment@Saria-foodpharma.com

Closing Date: 19/12/2024

*Please note, closing dates are subject to change and, at time of high volume of applications, this may be brought forward.

Other important information:

We believe it takes diversity of thought, culture, background, and perspective to create a truly innovative company. So if you share our values, purpose and drive for growth and sustainability, then we want to hear from you. If you require any adjustments to be able to pursue an application with us, please let our Recruitment team know.

Information Security is paramount at Devro, so your application and any personal data you share with us will be processed and stored in line with our Candidate Privacy Notice which you can view here https://www.devro.com/careers.