Location: Georgia, USA
Package: Competitive with benefits
Position Type: Permanent

Field Technician

About us:

We are one of the world’s leading manufacturers of collagen products for the food industry. We supply high quality edible films and coatings​ to over 1,000 customers in more than 100 countries, delivering our purpose of ‘Creating the Added Layer of Value’.

Primarily used by customers in the production of a wide variety of sausage and meat products, our aspirations reach way beyond our current products and services, and appeal to our natural curiosity to improve what we do.

As a global organisation, we currently employ around 2,000 people spanning the Americas, UK/EMEA and Asia-Pacific regions.  We offer careers in research and development, science and food technology, manufacturing and supply chain operations, engineering, sales, and a range of other business support functions.  We are always seeking talented people to join the amazing colleagues we have, to keep growing our business.

Our mission is to sustainably utilise technology and biomaterial science-based solutions, to delight our customers.  We are a business committed to the pursuit of better. The constant pursuit of what’s next, what’s needed, what’s possible now, and in the future.  Do you want to be part of our journey?

About the role

Reporting to the Technical Manager for the Americas you will be responsible in achieving sales objectives as defined in the three year plan by providing technical expertise to our North American customers. Assist ing customers in optimizing their production process including, but not limited to casing and providing a timely response and resolution to all quality issues.

Responsibilities:

• Enable Devro’s casing products to move effectively through the customers’ end-to-end manufacturing processes: recipe formulation, filling and stuffing, cooking and smoking, packing and storing.
• Build and maintain up-to-date technical skills and industry networks in order to provide this technical value.
• Identify and develop new efficiencies and optimizations at existing customers to add value beyond Devro’s casing products.
• Identify and develop new business opportunities at existing customers and distributors while providing technical expertise during prospecting with sales colleagues to ultimately grow the business.
• Proactively provide technical details on customers’ processing capabilities to R&D colleagues and contribute ideas on how to improve Devro’s casing.
• Build strong relationships with the strategic customer R&D leads, operators, managers, and maintenance supervisors to provide a best-in-class customer experience to defend and core business. 
• Act as the technical advocate for the customer with the Devro organization, operating in line with strategic priorities set in the three year sales plan, e.g. a focus on partnership and developmental accounts.

Experience:

• Technical understanding of sausage production

Skills:

• Critical thinking and analysis, particularly of holistic interaction among knowledge listed below.
• Calm temperament under stressful conditions
  • Casing failure
  • Machine Issues
  • Travel delays or cancelations

Knowledge:

• Familiarity of all meat casing types
• Understanding of meat processing equipment
• Understanding of product formulations
• Understanding of stuffing and linking equipment
• Understanding of hanging apparatus, cook/smoke house usage
• Understand operation of collating, loading, and packaging equipment
• Able to use measuring devices to determine casing sizes, target weights, lengths, diameters, etc.
• Able to assist and support customer with processes, products, equipment, casings, etc.
• Able to read and write comprehensive technical reports in a timely manner
• Able to request samples suitable for customer’s requirements
• Able to handle complaints

What next?

If this sounds like a role that you would be interested in, then we would love to hear from you.  To apply, please email a copy of your CV, along with a cover letter explaining the key attributes that you could bring to the role.

We value the support recruitment agencies provide, however we are unable to accept speculative CV’s from agencies we are not already engaged with.

Email address for applications: recruitment@saria-foodpharma.com

Closing Date: 04/12/2024

*Please note, closing dates are subject to change and, at time of high volume of applications, this may be brought forward.

Other important information:

We believe it takes diversity of thought, culture, background, and perspective to create a truly innovative company.  So if you share our values, purpose and drive for growth and sustainability, then we want to hear from you.  If you require any adjustments to be able to pursue an application with us, please let our Recruitment team know.

Information Security is paramount at Devro, so your application and any personal data you share with us will be processed and stored in line with our Candidate Privacy Notice which you can view here https://www.devro.com/careers.