Location: Netherlands
Team: IT
Position type: Permanent
Package: NA
Employment requirements: Due to local restrictions, applications will only be considered from candidates who already hold a permanent right to work in the location stated above.

At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products.

Van Hessen, Devro and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary. With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The global life science company Bioiberica produces active ingredients for humans, animals and plants, from starting material it receives from Van Hessen.

We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters.

The opportunity

As the IT Service Specialist, you will be the first point of contact for all IT incidents and service requests that are submitted through the Service Desk. You will work in a timely manner to respond to those requests, working to resolve and escalate accordingly in line within the agreed timescales.

Responsibilities

• Execution of IT demand management processes (incidents, service requests, etc.)
• Triaging of new requests to the IT Service Desk
• First line support for all IT Service Desk requests through to resolution or escalation
• Attempted resolution of uncommon requests that are not fully documented but within confidence and authority level
• Escalation to IT Service Specialist - Line 2 for requests that require more specialized knowledge
• Creation of draft knowledge base articles from learnings
• Hands on support of IT assets, where appropriate and required
• Being flexible and adaptable to work outside core business hours when required
• Assisting with IT projects and initiatives from time-to-time

About you

Minimum 1 year in a front line / IT Service Desk – Line 1 equivalent role

Essential:

• Experience of end user computing technologies such as mobile devices, PCs, and Microsoft 365 / Office tools
• Experience of using an ITSM solution
• Great communication ability with a collaborative mindset
• Customer service experience
• Attention to detail and working to deadlines
• Inquisitive mindset, troubleshooting and methodical thinking
• Willingness to learn new knowledge and grow
• Ability to communicate fluently (written and verbal) in English is essential

Desirables

• Awareness of ITIL processes (e.g. incident management) and the use of ticketing service desk solutions
• Experience of using Freshservice ITSM solution
• Ability to communicate in Dutch or Spanish

What’s next?

If this sounds like a role that you would be interested in, we would love to hear from you. To apply, please e-mail a copy of your CV, along with a cover letter explaining the key attributes you could bring to the role. We would also recommend you speak with your manager to discuss your interest prior to submitting your application.

Email address for applications: linsey.adair@saria-foodpharma.com
Closing Date: 25/6/2025

Please note, closing dates are subject to change and, at times of high volume of applications, this may be brought forward.

Important to us:

We believe it takes diversity of thought, culture, background, and perspective to create a truly innovative company. If you require any adjustments to be able to pursue an application with us, please let our Recruitment team know.

Information Security is important at SARIA Food & Pharma and your application will be processed and stored in line with our data protection policies.