Location: Moodiesburn, Glasgow
Package: Competitive with benefits
Position Type: Permanent, full time
Employment Requirements: Due to local restrictions, applications will only be considered from candidates who already hold a permanent right to work in the location stated above.

As one of the world’s leading manufacturers of collagen products for the food industry supplying high quality edible films and coatings​ to over 1,000 customers in more than 100 countries, our teams are the most important driver of our continued success.

You will be familiar with our product ranges which are primarily used by customers in the production of sausage and meat products, however, our aspirations reach way beyond our current products and services, and appeal to our natural curiosity to improve what we do. 

We are committed to the pursuit of better. The constant pursuit of what is next, what is needed, what is possible now, and in the future.  And we want you to grow with us – ignite your curiosity and your commitment to your career with us.

We are searching for a Quality Complaints Co-ordinator within our Supply Chain team.  We know you share our Purpose and Values, so if you feel that you have experience and skills we need, please see below for more details.

About the role:

• Primary contact for complaint handling (customer, commercial etc.)
• Managing the complaint system within Intelex
• Define and improve the complaints handling procedure (including RCA), drawing on your systems experience.
• Completing thorough complaint investigations (including interrogating SPC, MARS reports, SCADA etc.) as well as carrying out appropriate testing to aid with resolution (including applications testing).
• Attend customer sites to aid in complaint handling from time to time and when necessary. This may include international travel
• Complete/participate in traceability exercises as required by the customer
• Ensure that outcomes of complaint investigations are clearly communicated out to the key stakeholders
• Actively participate in and, when required, lead problem solving sessions (A3, A4, KT) across the business
• Support other departmental functions as required.

Experience:

Experience of working with customer complaints/customer facing role. Good knowledge of Intelex required.

Experience of using problem solving tools. Good knowledge of the product quality standards required.

Skills:

Demonstrable problem-solving skills. Computer literate with the ability to innovate and have a scientific approach to work. Good communication and interpersonal skills with the ability to meet deadlines, working either independently or as part of a team.

Document management in ensuring appropriate records are maintained in compliance with legal requirements.

Knowledge:

Qualified to degree level within a food, science, or engineering discipline.

What next?

If this sounds like a role that you would be interested in, then we would love to hear from you.  To apply, please e-mail a copy of your CV, along with a cover letter explaining the key attributes that you could bring to the role.

Email address for applications: recruitmentuk@devro.com

Closing Date: Monday 24^th November 2025, 4pm

*Please note, closing dates are subject to change and, at times of high volume of applications, this may be brought forward.

Important to us:

We believe it takes diversity of thought, culture, background, and perspective to create a truly innovative company. If you require any adjustments to be able to pursue an application with us, please let our Recruitment team know.  

Information Security is paramount at Devro, so your application will be processed and stored in line with our data protection policies.