Location: Sandy Run, US
Package: Competitive with benefits
Position Type: Permanent / full time

About us:

We are one of the world’s leading manufacturers of collagen products for the food industry. We supply high quality edible films and coatings to over 1,000 customers in more than 100 countries, delivering our purpose of ‘Creating the Added Layer of Value’.

Primarily used by customers in the production of a wide variety of sausage and meat products, our aspirations reach way beyond our current products and services, and appeal to our natural curiosity to improve what we do.

As a global organisation, we currently employ around 2,000 people spanning the Americas, UK/EMEA and Asia-Pacific regions. We offer careers in research and development, science and food technology, manufacturing and supply chain operations, engineering, sales, and a range of other business support functions. We are always seeking talented people to join the amazing colleagues we have, to keep growing our business.

Our mission is to sustainably utilise technology and biomaterial science-based solutions, to delight our customers. We are a business committed to the pursuit of better. The constant pursuit of what’s next, what’s needed, what’s possible now, and in the future. Do you want to be part of our journey?

About the role

Reporting to the Quality Manager, you will lead investigations into customer complaints and other quality issues. You will coordinate with various departments to implement corrective actions and communicate findings to relevant stakeholders. You will also identify areas of quality losses and potential improvements and lead associated projects.

It is important that you have strong analytical skills, a commitment to continuous improvement, and the ability to manage multiple tasks effectively to ensure the highest standards of quality across our operations.

Responsibilities

• Manage workload and priorities of the Quality Improvement Project Role
• Provide day-to-day management of Quality Improvement Project Role activities
• Conduct initial investigations on quality issues (KPI)
• Coordinate comprehensive investigations and determine probable causes of quality issues (KPI)
• Lead Root Cause Analysis for significant quality issues
• Coordinate corrective actions with relevant departments to resolve quality issues
• Collaborate with customers to conduct root cause analysis and resolve complaints
• Share trends and issues with relevant departments to drive improvement initiatives
• Execute disposition of product on-hold, including decisions on destruction or rework
• Ensure compliance with external certification bodies and customer requirements; participate in internal audit programs and support audits of our systems.

About you:

• BA Degree in Chemical, Mechanical, Industrial Engineering or similar required
• Strong analytical and problem-solving skills
• Excellent organizational and prioritization abilities to manage multiple tasks effectively
• Effective communication skills to collaborate with cross-functional teams and stakeholders
• Knowledge of quality standards, certifications, and audit processes preferred
• Ability to lead projects and initiatives using structured problem-solving methodologies
• Commitment to continuous learning and development in quality management practices

What next?

If this sounds like a role that you would be interested in, then we would love to hear from you. To apply, please email a copy of your CV, along with a cover letter explaining the key attributes that you could bring to the role.

Email address for applications: recruitmentus@devro.com

Closing Date: 17/01/2025

*Please note, closing dates are subject to change and, at time of high volume of applications, this may be brought forward.

Other important information:

We believe it takes diversity of thought, culture, background, and perspective to create a truly innovative company. So if you share our values, purpose and drive for growth and sustainability, then we want to hear from you. If you require any adjustments to be able to pursue an application with us, please let our Recruitment team know.

Information Security is paramount at Devro, so your application and any personal data you share with us will be processed and stored in line with our Candidate Privacy Notice which you can view here https://www.devro.com/careers.